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WHY SHOULD I BUY FROM YOU?

  1. PRODUCT SELECTION: Intergalactic has the largest selection of new and old Science Fiction collectibles in the world!
  2. EXPERIENCE: Intergalactic has over 25 years experience in the mail order collectibles business.
  3. KNOWLEDGE: Two of the owners, Mike Kott and Sue Cornwell, are the authors of the House of Collectibles Price Guides to Star Trek and Star Wars Collectibles.  This industry accepted reference book has gone through four printings with over 100,000 copies in print.
  4. INTEGRITY: Intergalactic prides itself on its honesty and sense of fair play.  The prevailing question asked when determining how to handle a tough situation is "What is the RIGHT thing to do?"
  5. STAFF: Our senior staff of five individuals has an average of 15 years with the company and an average of over 20 years in the industry.  In any industry that is less than 35 years old we have more experience than any other company.
  6. REPUTATION AND INDUSTRY RECOGNITION: Ask your friends and other dealers about IntergalacticIntergalactic has been an industry leader for over two decades.  With over 500,000 completed mail order transactions, we are known for our professionalism and integrity.
  7. SERVICE: Intergalactic provides exceptional service from the time the order is placed until it arrives on your doorstep, and sometimes beyond!
  8. GUARANTEE: Intergalactic guarantees that you will be satisfied with our products and our service or we will fix it for you. We have stood behind this guarantee for over 30 years: IF FOR ANY REASON YOU ARE DISSATISFIED WITH AN INTERGALACTIC PRODUCT OR SERVICE, YOU MAY RETURN YOUR PURCHASE FOR A FULL REFUND!

HOW LONG WILL IT TAKE TO GET MY ORDER?

That will depend on the delivery time of the carrier and our internal processing time.  We try to ship all orders within 2 working days of arrival.  Sometimes this can be a little longer due to waiting for an item to be restocked from another location.  Once your package leaves the building, it generally takes from 3-10 days for delivery.  That makes the total delivery time between a week and two weeks.  For International orders it is far more difficult to determine.  In general it can take uo to 3 weeks for a package to be delivery by air and up to 12 weeks for surface delivery.  Faster delivery options are available (UPS Air, Federal Express, D.H.L., etc), but you must bear any additional costs of shipping, plus an allowance for additional handling costs.

WHAT IF I’M NOT HAPPY WITH MY ORDER?

Any order may be returned for exchange or refund for any reason within seven days of arrival.  The item must be returned in the same condition in which it arrived.  If we have made an error in description or shipping we will refund your shipping costs also. Items returned "Because I didn’t like it!" will be refunded product cost only, not Shipping & Handling fees.  Certain items (clothing that has been worn, toys removed from their packaging, etc.) cannot be returned.

DO YOU HAVE A PRINTED CATALOG OF ALL YOUR ITEMS AVAILABLE?

Not entirely.  With over 10,000 items available and an ever changing inventory, printed catalogs are very difficult to maintain and go out of date very quickly.  This website is our MAIN CATALOG.  Persons without access to a computer can request a limited amount of printouts from the website.

HOW ACCURATE IS YOUR INVENTORY ON YOUR WEBSITE?

99% accurate at any time.  Items that have become sold out need to be removed from the website manually.  This can sometimes lag a few days.  The same would apply to recent arrivals.  New merchandise is often announced in our weekly Newsletter. You can sign up for this free Newsletter in our Guest Book section.

WHAT IF I DON’T SEE WHAT I WANT ON YOUR WEBSITE?

While we try to list every item that we have available on the website, not everything makes it there.  If you are looking for something specific that you cannot find on our website, E-Mail us with your request and we’ll try to "round one up" for you.

WHY ARE YOUR PRICES SOMETIMES HIGHER THAN INDUSTRY PRICE GUIDES?

It is important to understand that magazines and books containing price listings are average of what dealers across the world are asking for their items.  While these publications are sometimes good at compiling these numbers, they don’t actually stock or sell these items.  WE DO!  We are the only company on this planet trying to stock every item, in print and out of print, related to the categories that we cover.  Our costs of maintaining this inventory and providing selected individual items on demand are immense.  Covering these overhead costs requires that we sometimes charge a little more.  In addition, we often have philosophical differences with some of the price guides.  We wish that we could purchase large Star Trek action figures at the prices some guides list them for, let alone sell them at those prices.  The same applies to older trading cards and ceramic collector plates.  Our prices are based on our actual inventory and the availability of the item to us.  Regional variations in availability can make some of our prices appear to be inconsistent with local availability.  Also note that there are items of which we have large quantities in inventory that we are selling for prices well below some price guide levels.  As long as our available inventory allows us to, we will continue to offer these below guide specials.

WHY DOES SHIPPING AND HANDLING COST SO MUCH?

While the actual postage charge on a single item may be relatively low, our cost of processing that order is the same as for a single $1000.00 item.  The order must be opened, the check deposited or credit card processed, entered in the computer, a label generated, the order pulled and checked, then packed and mailed.  The cost of packing material and postage is often much lower than the total cost of processing your order.  Our shipping and handling charges have been determined through thousands of shipments and are an average for that size order. These S&H fees have not been raised in over 10 years in spite of numerous postage & shipping increases from our delivery companies.  We’ve found this to be the most efficient and fairest way for determining the shipping & handling charges.

CAN I SELL OR TRADE MY COLLECTION TO YOU?

Certainly, but be advised that with our inventory of several million items we often do not "need" many of the items in your collection.  While we do still make cash offers for collections, we prefer to sell your collection for you through our Trading Assistant Program. In this program, authorized by eBay, we will sell your collection on eBay using our expertise in marketing. Payments will be collected, orders processed, and items shipped to the buyers. We do ALL the work and keep a percentage of the net sales as a commision. We have successfully sold collections as small as one item and as large as 26 palletts of merchandise filling a 53 foot trailer. If you are interested in having us market your collection for you send us an e-mail or give us a call.

IF I OWN A STORE, HOW CAN I GET MERCHANDISE LIKE YOURS TO SELL?

We have a wholesale department that offers many of the items on this website to legitimate retailers at discounted prices.  For more information send an E-Mail to renee@intergalactictrading.com.


Intergalactic Trading Company • P.O. Box 521516 • Longwood, FL 32752 • 407-831-8344

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